Knowledge base

SIDES Videos

In addition to our extensive Help Center, you can also find product videos, tutorials, and much more from SIDES on YouTube. Just take a look.

Recent Articles
Configurable menu groups with slots
What It is possible to create configurable menu groups with slots that allow the customer to select a fixed number of products from a predefined list of items. In this way, the customer can, for example, choose 12 items from a selection of 20. Where ...
Uber Direct DaaS setup
What By connecting your stores to Uber Direct, you gain access to a broader delivery network. Where Admin: Store > External Delivery (DaaS) > Add account. This guide describes the steps to set up Uber Direct on the SIDES platform and some examples of ...
Manual order forwarding to DaaS partners
What Orders can also be manually forwarded to DaaS partners, offering more control and more individualized management of deliveries. Where Admin: Store > Stores > Edit > Settings > Disposition/Tour management > Deliveries must be forwarded manually ...
Release Notes Version 1.2.288 - December 11, 2024
Please note that the rollout may take up to 10 working days, as we are rolling out the release in stages to ensure stability. New Features DaaS orders: This release introduces a toggle for switching between automatic and manual order forwarding to ...
Release Notes Version 1.2.287 - 02. December 2024
New Features CashGuard terminal: Employees can now use the option to deposit all cash at once through the staff management interface (F11). Self-order terminal: Automatic creation of image sliders from uploaded images or videos. Global store ...

Popular Articles
View/Usage
Here is a brief overview of how the Kitchen Manager works: To use the Kitchen Manager, first, log in to the simplypos.de interface and select Kitchen Manager here. In the next step, select one of the created workstations (these are configured under ...
Selfservice(-terminal) ("in the POS cash register") (EN)
Calling up the self-service terminal The self-service terminal allows your customers to place their orders directly at a terminal. This should be placed in a clearly visible area in the entrance area. In order for you to use the terminal, it must be ...
Communication log
After an email account (by a SIDES employee) has been created and set up in the Admin --> in the category "Store" --> at the category sub-item "Store-wide settings" --> in the tab "Email account" (at/for/with "Sendgrid") (and in the category "Store" ...
Q: The driver app does not show the location of the driver. What can I do?
To resolve the issue, please follow these steps: Log out the driver: Log the driver out of the app. Restart the phone: Restart the device to fix any potential connection or software issues. Log the driver back in: After the restart, log the driver ...
Vehicle types
To add a vehicle type, click on the "Vehicle types" subitem in the "Vehicles" category. There you click on the button "ADD VEHICLE TYPE" in the upper left corner. Active: Here you can select whether the vehicle type should be treated as active at the ...