Knowledge base

SIDES Videos

In addition to our extensive Help Center, you can also find product videos, tutorials, and much more from SIDES on YouTube. Just take a look.

Recent Articles
How can I change my invoice number?
What A setting can be made to change an invoice number or the start or end of the invoice number. Where Admin: Store > Stores > Edit > Settings > Cash journal and cash balances. Log in to the Admin and go to the category "Store" > to the category ...
Redeem loyalty points at the self-service terminal (SOT)
What By redeeming loyalty points at the self-service terminal (SOT), customers have the opportunity to redeem their accumulated points for discounts. Where Admin: Incentives > Loyalty settings > Customer account required to receive loyalty points. ...
Release Notes Version 1.2.292 - April 01, 2025
Please note that the rollout may take up to 10 business days, as the release will be deployed in stages to ensure stability. New features Optimizations in the cash register processing speed: Improvements in the cash register processing speed now ...
Release Notes Restaurant POS App 0.9.38 - March 13, 2025
Bitmap mode (for fonts, symbols, and graphics) With bitmap mode, you can print all fonts, symbols, and graphics - regardless of which printer you use. How to activate bitmap mode: Go to the "Restaurant POS app". Go to "Manage printers" or select ...
Creditors ledger
What The creditors ledger is a central overview for managing and analyzing all recorded orders and invoices within a period. Where Admin: Accounting > Creditors ledger. The creditors ledger contains all invoices issued within a period - from one cash ...

Popular Articles
View/Usage
Here is a brief overview of how the Kitchen Manager works: To use the Kitchen Manager, first, log in to the simplypos.de interface and select Kitchen Manager here. In the next step, select one of the created workstations (these are configured under ...
Selfservice(-terminal) ("in the POS cash register") (EN)
Calling up the self-service terminal The self-service terminal allows your customers to place their orders directly at a terminal. This should be placed in a clearly visible area in the entrance area. In order for you to use the terminal, it must be ...
Communication log
After an email account (by a SIDES employee) has been created and set up in the Admin --> in the category "Store" --> at the category sub-item "Store-wide settings" --> in the tab "Email account" (at/for/with "Sendgrid") (and in the category "Store" ...
Q: The driver app does not show the location of the driver. What can I do?
To resolve the issue, please follow these steps: Log out the driver: Log the driver out of the app. Restart the phone: Restart the device to fix any potential connection or software issues. Log the driver back in: After the restart, log the driver ...
Vehicle types
To add a vehicle type, click on the "Vehicle types" subitem in the "Vehicles" category. There you click on the button "ADD VEHICLE TYPE" in the upper left corner. Active: Here you can select whether the vehicle type should be treated as active at the ...