Manual order forwarding to DaaS partners

Manual order forwarding to DaaS partners

What
Orders can also be manually forwarded to DaaS partners, offering more control and more individualized management of deliveries.

Where
Admin: Store > Stores > Edit > Settings > Disposition/Tour management > Deliveries must be forwarded manually to DaaS.
POS: Order overview > car icon > Please select a time in how many minutes the order should be picked up.

This guide provides a step-by-step approach to configure and enable manual order forwarding to DaaS (Delivery-as-a-Service) partners within SIDES.

Prerequisite: ensure that active DaaS accounts are set up for your stores.


How to enable manual order forwarding

1. Navigate to Admin: Store > Stores > Edit > Settings > Disposition/Tour management.

2. Turn on "Deliveries must be forwarded manually to DaaS".

3. Click on "Save".

 

How to use

1. Once enabled, orders will no longer be automatically forwarded to DaaS accounts. Use the "car" button in the order overview to manually forward orders to the currently active DaaS account.

Note 1: Orders with cash payments cannot be forwarded to DaaS accounts.

Note 2: Pre-orders that have not been printed yet, cannot be forwarded. You can change in the settings how many minutes before the due time to print the order (Admin: Store > Stores > Edit > Settings > Delivery and take away settings > Time in minutes for printing advance orders in advance).

Old cash register view:



New cash register view:



2. After you click the "car" button, a pop-up will appear. Enter the number of minutes until the courier should come to pick up the order. This interval is sent to the DaaS partner as the minimum preparation time.

Note 1: The courier may not arrive exactly within the specified interval. For timing-related issues, contact the DaaS partner directly.

Note 2: Pre-orders are treated like normal orders. This means that when you choose a time, the driver will come to pick it up independent of the scheduled drop-off time.




3. The "car" button color indicates the order status:
  1. Transparent: New incoming order, not forwarded to DaaS partner.
  2. Yellow: Order forwarded to DaaS partner (pending assigning to a courier, courier on the way to pick up, picking up order, delivering order, drop-off, etc.)
  3. Green: Order successful delivered.
  4. Red: Cancel or rejected order (reasons: location too far away, customer data incorrect, customer not found, system error, etc.).
  5. Blue: Wait for the status to update (click on the "Details" button, which is the blue speed meter or arrow down icon on the left side of the order, to view detailed status updates).
Old cash register view:



New cash register view:



External delivery logs

For troubleshooting or reviewing order details, technical logs for each order are available under Admin: Stores > External delivery logs.

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