Pausing of delivery portal orders

In the admin you can enter a numerical value greater than zero in the category "Store"-->in the category subitem "Stores"-->in the green "pencil icon" button "edit"-->in the tab "Settings"-->in the section "Disposition / Tour Management"-->in the field "Maximum number of open delivery tours until portal deactivation", so that when this number is reached in the checkout, an option to manually deactivate delivery portals is automatically displayed.

So far, this is only possible for the takeaway portals "Lieferando" and "DeliveryHero".

In the checkout, the employee can then decide for himself whether he wants to pause the portals. To do this, he selects one of the predefined times, e.g. 15 or 30 minutes. All portals that support this (e.g. Lieferando) then automatically receive a close command for the store on that portal. The reopening of the store on the portal happens either automatically after the selected time has elapsed or by clicking on the "Open portals" button next to the countdown. The button and countdown appear automatically when an employee has clicked the "Close portals" button.

There may be some delay between closing the portal from checkout to actually going offline on the delivery portal. This delay is dependent on the delivery portal and cannot be further influenced.

Pausing delivery portals for a short period of time can be helpful to buffer peak kitchen or driver loads. As long as the delivery portal is paused, consumers cannot place a new order there. Backlogs in deliveries can thus be dealt with more effectively without adding further deliveries with consequently worsening delivery times. Experience has shown that short breaks of 30 minutes are sufficient to alleviate such peak workloads. Before deactivating portals, employees are advised to consider the expected return time of the drivers and weigh up whether a break makes sense or not.

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