Q: The driver app does not show the location of the driver. What can I do?

Q: The driver app does not show the location of the driver. What can I do?

To resolve the issue, please follow these steps:
  1. Log out the driver: Log the driver out of the app.
  2. Restart the phone: Restart the device to fix any potential connection or software issues.
  3. Log the driver back in: After the restart, log the driver back into the app.
These steps can often help resolve minor technical issues quickly.

    • Related Articles

    • SIDES Drive (driver app)

      What The driver app enables efficient management of tours and assignment of orders for delivery in order to optimize workflows for drivers. Where Admin: Store > Stores > Edit > Settings > Disposition/tour management. Admin: Store > Stores > Edit > ...

    • Driver terminal

      What With the driver terminal, drivers can register, and delivery orders can be assigned to the driver. Where POS: Order overview > Driver terminal. We recommend using an incognito tab if the driver terminal is opened on the same computer as the POS, ...

    • WisePad 3.0 with SIDES Drive app

      What With the Stripe WisePad 3.0 in combination with the SIDES Drive app, contactless payments (e.g. credit and debit cards, Apple Pay, Google Pay) can be accepted on site at the customer's location. Where SIDES Drive app: EC-Terminal. Prerequisites ...

    • Use of the SIDES Pick app

      The SIDES Pick app is downloadable from the Apple App Store and Google Play Store at the following links: Apple: https://apps.apple.com/us/app/sides-pick/id1631841140 Android: ...

    • Driver terminal

      We recommend that you use a incognito tab if you open the driver terminal on the same computer as the cash register, otherwise this may cause problems. The driver terminal fulfills two functions. Firstly, it serves as a tool for your staff to record ...