Setting up Google Food Ordering

Setting up Google Food Ordering

Summary:

1. set up a Google My Business account on Google.

Create a Google My Business (GMB) account for each restaurant (verification can take about 3 days), set the appropriate preferences, and enable the "Order Food" option (note from Google: "Important: The Order Food feature is only available for restaurants that partner with supported vendors for online orders." [so, if the listing is not created as a restaurant, you won't see this button!]). Changes in GMB may take approximately 3 days.


2. create SIDES Pay-Merchant account in Admin
Admin >"Store" >"Stores" > click the yellow "bankcard icon" button on the right side of the respective store and create "Merchant Account" for the gateway "SIDES Pay

In the case of limited liability companies or similar, also enter the shareholders/partners (share of at least 25%) and their details.

If necessary, upload documents - The upload of documents is possible in the merchant account overview at the corresponding list entry via:

A: orange "'i' symbol" button (if data is incorrect or actions are still required) OR

B: green "tick icon" button (if uploaded data is still being checked or has already been successfully checked and is correct)

Account is now being verified, which may also take a few days to complete
Blue "bell icon" button is used to view various notifications from SIDES Pay.


3. create Google Food delivery portal account in admin
Admin > "Store" > "Stores" -> at the respective store on the right side at the yellow "key icon" button "Access data delivery portal" create an account for the delivery portal "Google Food".

Enter all data:

Name and address of the store and especially the description text "Optional short description of the store" in the admin must match data from the Google My Business account, so that the matching of the admin and the Google My Business account can take place.
--> If no name is entered in "Store Name in Google My Business Account", the field "Name / Description of the store" will be used automatically.

For the store name in Admin and in the Google My Business account, it is best to include the location to be able to identify multiple accounts later better, etc.

The Google Food ID is automatically created when saving the account.

Important:
The name and address of the store and especially the description text "Optional short description of the store" in the admin must match data from the Google My Business account, so that the matching of the admin and the Google My Business account can take place.


4. completion

Store data and article data will soon (it may take a few days again) be automatically sent or transferred to Google.
--> Price changes and opening hours etc. do not have to be maintained twice like with Lieferando.
(Synchronization with Google takes, in normal case, approx. 5-15 minutes + additionally: Google compares between 2 x per day and 1x every 2 days all data on its side with the data of the store)

Notes:
- Google Food can be used during the pending verification of the SIDES Pay Merchant account.
- Payment of the achieved sales will be made only after the completion of the audit - this will then always happen collectively every 7 days.
- Use of SIDES Pay ensures that at the moment we charge 3.5% per order on the total value of each transaction (less than Lieferando).
- In case of cancelled orders, we at SIDES are responsible and take care of it.
- By the way, Google Pay does NOT need to be set up/implemented for the whole process, but customers can use it normally.
- Should Google Food be paused (or "theoretically permanently" switched off), the Google Food - delivery portal account as well as other delivery portal accounts should best never be deleted, as this can lead to errors in the future, but rather deactivated!
- Delivery portal accounts and merchant accounts should basically best be checked regularly in the admin for the validity status or the presence of error messages.


(5. Deactivate other providers

Google has an unsubscribe form to be able to unsubscribe the interface for specific providers



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Detail:

To use Google Food Ordering, it is first necessary to create a Google My Business (GMB) account and enable the "Order Food" option (note from Google: "Important: The Order Food feature is only available for restaurants that partner with supported vendors for online ordering." [so, if the listing is not created as a restaurant, you won't see this button!]).



Every single restaurant that should be able to use "Google Food Ordering" needs a GMB profile and must be registered there-only those stores that have a GMB entry can be matched. The verification of a profile as well as changes in GMB can take about 3 days each.

Now, for each relevant store, the merchant account at SIDES Pay is created in the admin via our system, as well as the delivery portal account for Google Food.


Step 1: Create merchant account for payment service provider "SIDES Pay":

An account for SIDES Pay must be created for each store that wants to use Google Food so that online payments can be processed via Google Pay.

To do this, such an account must be created in the Admin in the category "Store" -> under the category sub-item "Stores" -> under the corresponding store list entry on the right under the yellow "Bank card icon" button "Merchant Accounts".




In the view that follows, simply click on the dark green "ADD MERCHANT ACCOUNT" button with the "'+' symbol" in the circle to the left of it in the top left corner.




In the form that then appears, the "Gateway" "SIDES Pay" must be selected at the top and all fields filled in accordingly.






It is a legal requirement to verify all data. You may be asked to upload documents such as copies of IDs or bank statements.

Uploading the necessary documents and checking their completeness as well as checking the status of the verification of all data can be done in the merchant account overview at the corresponding list entry at the orange "'i' symbol" button (if data is incorrect or actions are still required) or at the green "checkmark symbol" button (if the uploaded data is still being verified or has already been successfully verified and is correct).

The account will then be verified, which may also take a few days.










Two examples of this view:







The necessary documents/data should be deposited/completed/corrected as soon as possible after account creation (or if there are problems in the meantime) (preferably within a week, but within a month at the most) and the KYC (Know Your Customer) process should thus be completed so that the account does not receive the status "Inactive" or "Suspended".
In the former case, no more payouts are possible , in the latter case, the account is blocked and additionally no more payments can be processed through it. In addition, a suspended account means that you will not be able to upload any data, correct or complete them on your own to restore the "Active" status. In this case, our SIDES support or SIDES Pay support must be contacted.

A locked account will look like this in our admin:




By the way, the blue "bell icon" button in the merchant account list is used to view various "more direct" messages from SIDES Pay in its overview.


Step 2: Create a delivery portal account for "Google Food":

Again using the store list, a delivery portal account, specifically a "Google Food" account, must now be created. To do this, click on the yellow "key icon" button "Access data delivery portal".




 

Click on the dark green button "ADD DELIVERY PORTAL ACCOUNT" with the "'+' symbol" in the circle to the left.
If applicable, already existing accounts of e.g. Lieferando (Takeaway) can be seen here.






In the following view, first select "Google Food" from the drop-down menu.





The Google Food delivery portal account necessarily requires the selection of the merchant account-which also means that such an account must necessarily be created first. Likewise, a description should also be added (via the two dashes at the bottom right of this input field, you can make it a bit larger by dragging it).

Important:
The name and address of the store in the Google My Business account (GBM) and the description text "Optional short description of the store" must match so that the matching of admin and GMB can take place (i.e. as the address and name appear on Google Maps, they should also be sent to us). If no name is entered in "Store Name in Google My Business Account", the field "Name / Description of the store" will be used automatically.

For the store name in Admin and for the Google My Business account, it is best to include the location in order to be able to identify multiple accounts better later on.
The Google Food ID is created automatically when saving the account.




This completes the setup - the store data and item data will now soon (it may again take a few days) be automatically sent or transferred to Google.

Price changes and opening hours etc. do not have to be maintained twice, as is the case with Lieferando. The synchronization with Google takes, in normal cases, about 5-15 minutes. In addition, Google synchronizes all data on its site with the data of the store between 2 times per day and 1 time every 2 days.


Notes:

- Google Food can already be used during the verification of the data and documents at the SIDES Pay Merchant account. However, the sales achieved are only paid out after the check has been completed. This is then always done collectively every 7 days.

- The use of SIDES Pay ensures that, at the moment, 3.5% per order on the total value of each transaction is charged (less, as with Lieferando).

- In case of cancelled orders, we at SIDES are responsible and take care of it.

- By the way, Google Pay does NOT need to be set up/implemented for the whole process, but customers can use it normally.

- Should Google Food be paused (or "theoretically permanently" switched off), the Google Food - delivery portal account as well as other delivery portal accounts should best never be deleted, as this can lead to errors in the future, but rather deactivated! This applies ESPECIALLY to the merchant accounts - specifically SIDES Pay.

- Delivery portal accounts and merchant accounts should basically best be checked regularly in the admin for validity status or the presence of error messages.

How to disable delivery portals (or other third party providers) in GMB:

In the Google My Business account -> click on the "pencil icon" at "Order food" and there on "Contact Google" -> fill out the appropriate document and tick "Takeaway" at the bottom, for example.

This is how it looks when your customers order food via Google Food:












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