Every single restaurant that should be able to use "Google Food Ordering" needs a GMB profile and must be registered there-only those stores that have a GMB entry can be matched. The verification of a profile as well as changes in GMB can take about 3 days each.
Step 1: Create merchant account for payment service provider "SIDES Pay":
An account for SIDES Pay must be created for each store that wants to use Google Food so that online payments can be processed via Google Pay.
To do this, such an account must be created in the Admin in the category "Store" -> under the category sub-item "Stores" -> under the corresponding store list entry on the right under the yellow "Bank card icon" button "Merchant Accounts".
In the form that then appears, the "Gateway" "SIDES Pay" must be selected at the top and all fields filled in accordingly.
Two examples of this view:
Step 2: Create a delivery portal account for "Google Food":
Again using the store list, a delivery portal account, specifically a "Google Food" account, must now be created. To do this, click on the yellow "key icon" button "Access data delivery portal".
This completes the setup - the store data and item data will now soon (it may again take a few days) be automatically sent or transferred to Google.
Price changes and opening hours etc. do not have to be maintained twice, as is the case with Lieferando. The synchronization with Google takes, in normal cases, about 5-15 minutes. In addition, Google synchronizes all data on its site with the data of the store between 2 times per day and 1 time every 2 days.
Notes:
- The use of SIDES Pay ensures that, at the moment, 3.5% per order on the total value of each transaction is charged (less, as with Lieferando).
- In case of cancelled orders, we at SIDES are responsible and take care of it.
- By the way, Google Pay does NOT need to be set up/implemented for the whole process, but customers can use it normally.
- Should Google Food be paused (or "theoretically permanently" switched off), the Google Food - delivery portal account as well as other delivery portal accounts should best never be deleted, as this can lead to errors in the future, but rather deactivated! This applies ESPECIALLY to the merchant accounts - specifically SIDES Pay.
- Delivery portal accounts and merchant accounts should basically best be checked regularly in the admin for validity status or the presence of error messages.
How to disable delivery portals (or other third party providers) in GMB:
In the Google My Business account -> click on the "pencil icon" at "Order food" and there on "Contact Google" -> fill out the appropriate document and tick "Takeaway" at the bottom, for example.
This is how it looks when your customers order food via Google Food: