SOTA (number recognition) - setup of (ECSTA-)TAPI (Swisscom) (for Switzerland)

SOTA (number recognition) - setup of (ECSTA-)TAPI (Swisscom) (for Switzerland)

The installation is only slightly different from the one in DE.
Depending on the telecommunication system you have to install a TAPI driver (see for example with Ansitel-Cloud system).
So it is with Swisscom - the IP/Cloud - telephony connection must first of all support ECSTA/TAPI from the Swisscom side and then be configured accordingly.
A customer has to do this SELF. Without access data for ECSTA and a suitable connection the setup is not possible.


Installation of "SOTA" for CH customers-summary:

1. installation of the ECSTA-TAPI driver ( https://was3.join.swisscom.ch/dms/download/firmware/estos/tapi.zip ) according to instructions from Swisscom ( Pdf instructions are attached ).
2. after successful installation of the ECSTA-TAPI driver the tab "TAPI" should appear in SOTA ( restart may be necessary ).
In the tab "TAPI" of the "SOTA" --> check "USE TAPI" and select the corresponding phone number interface. 4.
Save.

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