Uber Eats

Uber Eats

What
By integrating the Uber Eats delivery portal, orders are automatically transferred to the POS system, eliminating the need for manual entry.

Where
Admin: Store > Stores > Access data delivery portal.


Before you can use Uber Eats, we need to set up a few things for you.
Please contact our support team to get started.

Step 1: Preparation and activation of the interface

As soon as you receive confirmation from Uber that all preparations have been made, the interface can be activated in the Admin.

Important: Please let our support team know in advance whether you would like us to take care of the activation for you or whether you would like to carry out the final step yourself to avoid duplication.

Step 2: Setting up the Uber Eats account

The account is set up via the Admin under the following menu item: 
Admin: Store > Stores > Access data delivery portal.




Input fields and settings

The account is created as follows:

Type of delivery portal: Select "Uber Eats" here.

Active: Set here whether the account should be actively used or not.

Delivery portal account status: Shows the status of the account. If "unknown" or similar is displayed after saving for the first time, please contact support.

Description of delivery portal account: Enter a system-internal description for the account (optional).

Store ID: You will receive this directly from Uber Eats.

Item numbers: This setting determines which of the two item numbers from the settings under Admin: Item > Item > Edit (the first two fields at the top left of the first tab "Item") is used for the comparison of all articles for incoming delivery portal orders based on the portal item number. The following options are available:
  1. Compare with item number
  2. Ignore
  3. Compare with external item number
  4. Compare first with item number, then with external item number
  5. Compare first with external item number, then with item number
If the item numbers are ignored, matching is not carried out using the item numbers, but using the item name transmitted by the delivery portal. The matching must then be checked manually under Admin: Item > Portal articles.

Check and correct item structure: Menus that are not transmitted correctly by the order portal (with main item and topping) will be corrected (optional, but should be activated by default).

Accept orders manually: Orders transmitted via the delivery portal will not be accepted automatically. Each order from a delivery portal must be manually confirmed or rejected by a user at the cash register within a specified time period of a few minutes.




Step 3: Activation of the Uber Eats account

The integration is activated and completed when the button with the green heart symbol is pressed.




Once the integration is successful, the heart symbol button will turn red.






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