Usage of the customer portal

Usage of the customer portal

What
Welcome to the SIDES customer portal! With this guide we would like to give you a simple overview of how you can manage your profile and make payments.


1. Access to the customer portal

  1. Receive email: You have received a link to the SIDES customer portal by email. This link is unique and linked to your email address.
  2. Important: Each email address can only be assigned to one store. If you have already used an email address for another store, please provide us with an alternative email address. Multiple stores cannot be combined.

2. Create password

  1. Click link: Click on the link "Accept invitation" in the email.
  2. Create password: You will be asked to create a password to access the portal.
    1. Notice: This password is not stored by SIDES. Please remember it well.

3. Invoice overview

  1. Billing profile: After successful registration you will be taken to your billing profile.
  2. View invoices: All your invoices are clearly displayed here.
  3. Download invoices: You can download any invoice and save it locally.
  4. Pay bills: Open invoices can be paid directly in the portal.

4. Payment options

  1. Payment methods: There are two payment methods available:
    1. PayPal
    2. Credit card
  1. pay: Click on the open invoice, select your preferred payment method and enter the requested data.
  2. Advantage: Payments made via the customer portal are marked as paid within a few minutes, so you can quickly get back to working with the SIDES system.

5. Permanent credit card deposit

  1. Save credit card: You can permanently store your credit card so that the monthly license fees are automatically debited.
  2. Instructions: You can find detailed instructions on how to permanently deposit your credit card here (the video is currently only available in German): https://www.youtube.com/watch?v=r2LkBxzC4VU.

6. Support

If you have any questions or problems accessing or using the customer portal, our support team will be happy to help you.

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