Different Topics
Configurable menu groups with slots
What It is possible to create configurable menu groups with slots that allow the customer to select a fixed number of products from a predefined list of items. In this way, the customer can, for example, choose 12 items from a selection of 20. Where ...
Assign for the delivery portal account a different e-mail template/e-mail address
What For some delivery portal accounts, e.g. "SD Ordertransmission", order confirmation emails can be sent to the customer using a different email template and, if required, a different email address. Where Admin: Store > E-Mail templates > Add ...
Setting up CashGuard (cash terminal) with SdStore app
Installation of the SdStore app The SdStore app is currently available as a ZIP file under the following links (an installer is in progress): Windows: https://sd-storeapp.s3.eu-central-1.amazonaws.com/SdStoreApp-Setup.zip MacOS: ...
Restaurant POS app guide
What These instructions describe how to install and set up a printer in the Restaurant POS app. Where Restaurant POS app: Manage printers > Create new printer > Search for printer. Download Restaurant POS App The Restaurant POS app can be downloaded ...
Menu: Cheapest for free
What "Cheapest for free" means that the cheapest item within a menu is offered free of charge. This means that if a customer selects several items, the one with the lowest price is added at no cost. Where Admin: Item > Item > Edit > Menu > Number of ...
Activate and use "Purchase on account" for the webshop/app
What It is possible to activate the "Purchase on account" payment method for individual customers so that they can pay later. Where Admin: Store > Stores > Edit > Payment type > Purchase on account > Yes. Admin: Customer > Customer list > Search > ...
Instructions on how to use "Tap to Pay on iPhone"
What The function "Tap to Pay on iPhone" allows you to accept contactless payments from customers using your iPhone. With "Tap to Pay on iPhone" allows you as a merchant to accept contactless payments from credit or debit cards, Apple Pay, Apple ...
Newsletter (EN)
What Before a newsletter can be sent to the customer, the customer must first give their consent. The customer can agree to receive newsletter emails in the webshop or the app, or an employee can activate the consent for the customer via the ...
Ghostkitchen setup
What This is a step-by-step guide to setting up a Ghostkitchen order forwarding. Ghostkitchen is a food service establishment that specializes exclusively in preparing food for delivery and does not offer a dining room for customers. Some also have ...
SendGrid setup with new account
What SendGrid is a cloud-based service for email marketing and transactional emails. This service can be used to send bulk emails for marketing campaigns, track email open rates and clicks, manage subscriber lists and ensure that emails are not ...
Refund of online payments after day closing
What It is possible to process complaints received after the day closing and to refund an order paid online, to return the customer's money. Where POS: Order overview > View order > Refund. In the case of complaints received after the day closing for ...
Settings for Facebook Pixel ID and Facebook Conversion Access-Token
What For effective tracking of marketing data, Facebook recommends using the conversion access-token in combination with the Facebook pixel. Where Admin: Store > Webshop settings > Tracking. Facebook's best practices recommend using the Facebook ...
Google API key generation
What The Google Maps API key is used in the Admin/POS/Webshop/App for various purposes, such as map integration, address search, geolocation for deliveries, address checks, traffic and route optimizations in the driver terminal, route assignments for ...
Nesto connection guide
What The SD DailyOrderReport endpoint provides a list of orders processed daily per store in a machine-readable JSON format. This data can be used for further processing. If a store wants to use for example Nesto for their forecasts, the API endpoint ...
Download product catalog (data feed) for Facebook ads
With dynamic Facebook ads, you can easily reach users on Facebook and Instagram without having to create countless ads. These ads appear in the Facebook feed, right sidebar (desktop view), Instagram feeds and stories, Audience Network, and Messenger. ...
Payment type - set up PayPal V2
1. Set up PayPal In order to use PayPal in the webshop, it is necessary to set up the PayPal payment method in the Admin first. 1.1 Go to Admin > Store > Stores > Merchant Accounts. 1.2 Select "Add a Merchant Account". 1.3 Select "PayPal", add a ...
Meal courses
For meal courses, kitchen receipts can be split and items can be displayed separately per workstation and course/box in the Kitchen manager. Course/boxes can be created beforehand in the Admin to enable a correct sequence of food preparation and ...
Switch to the new cash register interface
What There is a new graphical interface for the cash register, which can be switched. Where POS + Admin: Dashboard > Activate new cash register. Admin: Store > Global store setting > Other settings > Call center and POS settings >
Representation of ...
Use of disposable and returnable packaging
What It is possible to add disposable and returnable packaging (such as Vytal, Relevo, Rezzeat) to the sales items, which can then be selected when ordering (e.g. in the webshop, app, self-service terminal, POS). Where Admin: Store > Stores > Edit > ...
SendGrid setup with existing account
What SendGrid is a cloud-based service for email marketing and transactional emails. This service can be used to send bulk emails for marketing campaigns, track email open rates and clicks, manage subscriber lists and ensure that emails are not ...
Pre-order limits (temporary)
New Options and Adjustments for Advance Orders. The options for Advance order have temporarily moved to Webshop and App settings (blue button on the store overview). Go to Store -> subitem Stores -> blue button Webshop and App Settings. Under General ...
SOCP (EN)
What This guide is about setting up and configuring your printer. Where Admin: Hardware & System > Printer > Add printer. Please make sure that all printers and drivers are correctly installed and ready for use. The installation of our software is ...
SOTA (EN)
Before installation, SOTA must be enabled within the cross-store settings. This can only be done by an admin or it has already been enabled by SIDES. The call number display supports CAPI, TAPI and FritzBox. Depending on which connection is present, ...
Pausing of delivery portal orders
What Delivery portal orders can be paused in the cash register. Where Admin: Store > Stores > Edit > Settings > Delivery and take away settings > Maximum number of open orders (for deliveries), until the option of switching off the portal. POS: Order ...
Topping swap
The topping exchange is intended to give customers a discount on the respective item or shopping cart by deselecting ingredients, or to allow them to select a different topping in exchange. The different variants are presented below. Important: In ...
(Auto-)Disposition/Tour management (EN)
Via the "Driver Terminal" or the "Tour Planning" in SimplyPOS (in combination with the driver app) you can view and manage the tours of orders to be delivered (also on foot!) and additionally potentially receive traffic and/or weather information. In ...
SOTA (number recognition) - setup of (ECSTA-)TAPI (Swisscom) (for Switzerland)
The installation is only slightly different from the one in DE. Depending on the telecommunication system you have to install a TAPI driver (see for example with Ansitel-Cloud system). So it is with Swisscom - the IP/Cloud - telephony connection must ...
Setting up Google Food Ordering
Summary: 1. set up a Google My Business account on Google. Create a Google My Business (GMB) account for each restaurant (verification can take about 3 days), set the appropriate preferences, and enable the "Order Food" option (note from Google: ...
Locations to view and use the bonus points
Where are the bonus points displayed? ADMIN AND POS When ordering, the bonus points can be seen on the right side, if the customer has been selected. The bonus points are displayed at Delivery/Take out because the points are connected with a customer ...
TSE - Meaning
What does TSE mean? Whether for retail or the service sector, the "KassenSichV" now also includes the requirement to equip cash register systems with a "technical security device" (TSE), in addition to the obligation to issue receipts and report cash ...
Overview of all available modules/products from SIDES.
At https://www.get-sides.co.uk/products/ or under the drop-down menu "PRODUCTS" at the top of the web page you can find a corresponding "list".
Fiscalization for Austria (AT) customers
The following steps at FiskalTrust and in our Admin are required to get the necessary fiscalization as a customer in Austria: 1. create an account in the portal of Fiskaltrust.at at https://portal.fiskaltrust.at/ There select "SignatureCloud" and ...