Frequently asked questions
Why can't employees log on or off or assign tours in the driver terminal?
This may be because the time on your PC does not match the actual time. We call up the server time in our POS system when logging in and out. If this is not identical to the time on your PC, our system will not allow any tours, as otherwise the time ...
Invoices for pre-orders should only be printed on the day of production - how can I achieve this?
To ensure that invoices, kitchen receipts or adhesive labels for pre-orders are only printed shortly before preparation or production, you can set specific print parameters in the store settings. Here are detailed instructions: Navigate to Stores > ...
Why don't the buttons etc. have the same color as you can read in the manual articles or see in the pictures?
If the colors of the buttons or elements in your system do not match those shown in our manual or in the sample images, this is because the design has been adapted to your individual wishes. What does this mean? Each user account in our system can be ...
What happens if my internet goes down?
If your internet goes down, there's no need to worry - we'll give you two viable alternatives to keep your business running smoothly. Although we can't control the stability of your internet provider, there are several ways to minimize downtime: ...
I would like to add new images for the webshop - what are the standard sizes?
Here is a list, each given in width x height: - Commodity group images: 2000 x 500px (72dpi) - App start image: 640 x 720 px (72dpi) - Favicon: 16 x 16px - Product image: 500 x 350px (72dpi) - Logo for receipt printing: at least 250 x 250px (72dpi) ...
How do I make a cashbook/DATEV export for my tax advisor?
The cashbook exports can be created under Admin: Accounting > Cashbook > Export as > e.g. "DATEV format". For example, the "DATEV format" exports a DATEV-compatible CSV format that can be read into DATEV. The "Export as" button is only displayed if ...
Google API key - meaning/entry
What The Google Maps API key is used in the Admin/POS/Webshop/App for various purposes, such as map integration, address search, geolocation for deliveries, address checks, traffic and route optimizations in the driver terminal, route assignments for ...
Uber Eats
In order for you to use Uber Eats, we need to do a few things for you first. So for that please contact our support. Once a confirmation came from Uber that all preparations have been made, you can activate the interface in Simplyadmin. Please let ...
How do I find my UDID from an iOS device (Mac/Win)?
Here you can find instructions on how to find out the UDID of an iOS device. Windows The UDID cannot be found out directly on the iPhone. You need a computer with iTunes. Connect your iOS device via USB cable to your computer and start iTunes. Click ...
Which hardware is needed?
Here you can find our recommendations: https://support.simplydelivery.de/portal/en/kb/articles/basics
Q: The driver app does not show the location of the driver. What can I do?
To resolve the issue, please follow these steps: Log out the driver: Log the driver out of the app. Restart the phone: Restart the device to fix any potential connection or software issues. Log the driver back in: After the restart, log the driver ...