Wolt Drive DaaS setup
What By connecting your stores to Wolt Drive, you gain access to a broader delivery network. Where Admin: Store > External Delivery (DaaS) > Add account. |
This guide describes the steps to set up Wolt Drive on the SIDES platform and and some examples of how to use it.
Introduction
Integrating Wolt Drive with your restaurant offers a streamlined approach to managing deliveries, providing businesses with a reliable and efficient solution for last-mile logistics. By connecting your store with Wolt Drive, you gain access to a broader delivery network, seamlessly scale up deliveries, easy webshop orders handling during peak hours and not worry about staffing shortages anymore.
Target group
This guide is for admins that have access to store settings. If some of the options are not available to you, check with your admin regarding access rights. The examples at the end will display the info from POS, that are visible to everyone with access to order overview in POS.
Prerequisites
You will need credential information from Wolt Drive team. Please first reach out to them for all the needed info (Venue ID, Merchant ID, Merchant key). Merchant ID and Merchant key are the same for all the venues, but the venue ID should be unique for every store that you set up.
Instructions for setting up in the Admin
1. To set up a new Wolt Drive account, you need to log in to your Admin page.
2. Go to Admin: Store > External Delivery (DaaS).
3. On top left of the screen, you can click "add account" to make a new account. You can also filter your stores to check for active DaaS accounts already set up.
4. Configure delivery settings:
- Store: The store you want to set the account for.
- Service: Select "Wolt".
- Default account for this store: Turn on if you want Wolt to be your default DaaS partner (you can always change it later).
- Name: Only for internal use, the name you see in the overview list.
- Venue ID, Merchant ID, Merchant key: Details provided by Wolt Drive team.
- How to handle orders that are cancelled by Wolt: Choose from send to store, cancel order, or depending on the status send to store or cancel.
- Pickup information: Add any extra comments for the courier (for example, if there is a side door to use).
- Tracking information: We show the status of the order on the webshop where the order is placed. If you want to send the customers a Wolt tracking link, you can choose here "E-Mail" or "SMS". They will get a Wolt link with tracking info. Example below:
5. After activation, you will be redirected to the overview page. For a DaaS service to be active, the account needs to be set on "Is Standard" (green heart) and "Active" (orange lock). Only when these two options are on, is your DaaS service live. If you deactivate one account, and you have another DaaS account active, it will automatically turn on (it will become standard).
6. Please make sure that your store has an email and phone number added to the contact details. These are required by Wolt. To check go to Admin: Store > Stores > open your store > click on "Edit" (pencil) > go to "Address/Communication/Bank" and under "Communication" add your email and phone number. If this information is missing, Wolt Drive will not accept your orders.
7. From the moment you turn on the Wolt Drive account, all delivery orders coming to your venue will be sent to Wolt Drive.
Points to consider
- If active DaaS accounts are created, cash payment methods for deliveries are automatically deactivated for the store.
- Your store must have an email or phone number set up, otherwise all the orders will be denied by Wolt Drive.
- The address where the courier needs to pick up the order is set by Wolt team. Please reach out to them if you want to change it.
- You can adjust the minimum preparation time in the settings: go to Admin: Store > Stores > open your store > click on "Edit" (pencil) > Settings > scroll down to "Delivery and take away settings" > under "Minimum time for preparation/pick-up" you can set up how many minutes you need to prepare the food. From the moment the order was placed + minimum preparation time = is the earliest time a Wolt courier will be there to pick up the order.
- You can only have one default account per store. This means if you have both Uber Direct, Wolt Drive and other DaaS services, you must only have one active service turned on.
- When turning off a DaaS service for a store, make sure that there is no other DaaS service active for the same store. If you have multiple accounts set up for the same store, it can easily happen that another account is turned on by accident.
- Wolt courier will automatically get a notification to check the ID of the customer if the order contains products with alcohol. To do this, all the products that require an age check need to have the age limit field in: Admin: Item > Item > search for the item you want to add an age limit > press on "Edit" (the pencil logo) > Extra > Minimum age.
- Wolt Drive uses the price and the weight of the product to decide if they send a bike or a car courier to you. Please make sure that the weight of your product is set up correctly: Admin: Item > Item > search for the item you want to edit → press on "Edit" (the pencil logo) > Extra > Shipping weight in grams. If the field is empty, a default of 1000g will be used.
How to use in the POS
When delivery orders are placed, you will see in the order overview a "car" logo with a border, which means that this order was sent to a DaaS provider or that it will soon be picked up by their courier.
Old cash register view:
New cash register view:
- Green car logo: Once the courier picks up the order → the "car" logo will turn green, signalling that the order is picked.
- Red car logo: If Wolt courier rejects the order → the "car" logo will turn red.
- No car logo: If no car is shown on a "delivery" order, it means that the Wolt DaaS account was not set up properly.
On the right side, you will see a time estimate of when the order will be picked up. This time might change, if the courier needs more time. Pressing on the "down arrow/blue speedometer" icon will display more information and details about the order.
Old cash register view:
New cash register view:
Frequently asked questions
- Can you control which orders are sent to Wolt Drive? → Yes and no. You can only turn DaaS services on and off. When the service is on, all "delivery" orders go to DaaS partner. You cannot choose which orders are delivered by DaaS service, but this feature will come with an upcoming release.
- How can I know if I set up Wolt DaaS correctly? → You will see the "car" logo on your order overview.
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